Privacy Policy
Last updated: April 2026
Introduction
spark-assistant Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.
We operate in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our services, you consent to the data practices described in this policy.
Information We Collect
We may collect information about you in various ways. The types of information we may collect include:
Personal Information
When you engage our services or contact us, we may collect:
- Name and contact details (email address, postal address)
- Business name and position (for business clients)
- Device information relevant to repairs (make, model, serial numbers)
- Service history and preferences
- Payment information processed through secure third-party payment providers
Technical Information
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised for analytics purposes)
Device Data During Repairs
When repairing your devices, we may access diagnostic information necessary for repairs. We do not access personal files, photos, or communications unless specifically required to verify repair success and with your explicit consent.
How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To respond to your enquiries and provide customer support
- To send administrative information, updates, and service-related notices
- To personalise your experience and understand how our services are used
- To comply with legal obligations and protect our rights
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We engage trusted third parties to perform functions on our behalf, such as payment processing, website hosting, and analytics. These parties have access only to information needed to perform their functions and are obligated to protect it.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Service records: Retained for warranty periods plus any applicable statutory requirements
- Financial records: Retained as required by Australian tax legislation (typically 7 years)
- Communication records: Retained for reasonable periods to provide ongoing support
Upon request, we will delete or anonymise your personal information unless retention is required for legal purposes.
Your Rights
Under Australian privacy law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe we have breached the Privacy Act
To exercise these rights, contact us using the details provided at the end of this policy.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.