Get In Touch
Questions about our services? Looking to discuss a project? We're here to help.
Email Us
We respond to emails within one business day. For detailed enquiries, email is often the best way to provide us with all relevant information.
Visit Our Workshop
42 Innovation Drive
Richmond VIC 3121
Australia
Our workshop welcomes walk-ins during business hours. For larger projects or consultations, we recommend reaching out first so we can allocate appropriate time.
Working Hours
We observe Australian public holidays. During busy periods, appointment scheduling helps ensure you receive dedicated attention.
About spark-assistant
We've been providing technology solutions to Australian homes and businesses since 2014. Our Richmond workshop serves as our headquarters, but we support clients across the country through mail-in repairs and remote IT services.
Whether you need a quick screen replacement, a complete smart home installation, or ongoing IT support for your business, our team brings the expertise to deliver quality results.
Finding Us
By Train
We're a 10-minute walk from Richmond Station. Exit via the Swan Street side and head east along Innovation Drive.
By Car
Street parking is available on Innovation Drive and surrounding streets. Two-hour limits apply on weekdays. A small car park is located behind the building.
By Tram
Route 70 stops on Swan Street, about a 5-minute walk from our location. Alight at stop 19 (Gleadell Street).
Service Areas
Our workshop in Richmond serves the greater Melbourne area for in-person repairs and consultations. We also offer services that extend across Australia:
In-Person Services
Walk-in repairs, smart home installations, and on-site business IT support throughout metropolitan Melbourne. On-site visits to regional Victoria available upon request.
Mail-In Repairs
Send your devices from anywhere in Australia. We provide secure packaging guidelines and tracked return shipping. Popular for phones, laptops, and tablets.
Remote IT Support
Business IT services delivered remotely to clients nationwide. Network monitoring, troubleshooting, and cloud management without geographic limitations.
Common Questions
Walk-ins are welcome during business hours for device drop-offs and quick assessments. For consultations about larger projects like smart home installations or business IT planning, scheduling ahead ensures we can dedicate appropriate time to your needs.
We aim to respond to all enquiries within one business day. Complex technical questions may take slightly longer if we need to consult with our specialists to provide accurate information.
For device repairs: include the device type, model if known, and a description of the problem. For business services: describe your current setup and goals. For smart home enquiries: mention the size of your home and which systems interest you. The more context you provide, the more useful our initial response can be.
We can provide estimated price ranges based on your description. Final quotes require physical inspection because device condition varies significantly. Our website services page includes starting prices for common repairs to help you understand typical costs.
Emergency support is available for our managed IT clients with appropriate service agreements. For other urgent matters, email us and we'll assess whether we can accommodate your timeline outside regular hours.
Company Information
Registered Business Name
spark-assistant Pty Ltd
ABN
47 892 156 384
Established
2014
Primary Location
Richmond, Victoria, Australia
Let's Discuss Your Technology Needs
Whether it's a quick repair question or a comprehensive IT project, we're ready to help. Reach out and start the conversation.
Send Us an Email